This Privacy Policy explains how Urban Intelligence Ltd, operating through Liqwifi, collects, uses, discloses, and protects your personal information when you use our website, products, and services.
1. Information We Collect
We may collect the following categories of information:
- Identity and profile data, including name, date of birth, address, and government-issued identifiers.
- Contact data, including email address, phone number, and support correspondence.
- Financial and transactional data, including account usage, transfer details, card transactions, and payment records.
- Technical and device data, including IP address, browser details, app logs, and security telemetry.
- Compliance data, including verification documents, sanctions screening results, and risk review records.
2. How We Use Information
- Provide, operate, and improve Liqwifi services.
- Verify identity, assess risk, and detect fraud or unauthorized activity.
- Comply with anti-money laundering, sanctions, and other legal obligations.
- Communicate updates, alerts, service notices, and product changes.
- Maintain records, perform analytics, and support audits.
3. Legal Bases for Processing
Depending on your jurisdiction, we process personal data based on one or more lawful bases: contract performance, legal obligation, legitimate interests, and where required, consent.
4. Data Sharing
We may share information with:
- Regulated financial and payment partners involved in delivering services.
- Verification providers, fraud prevention services, and compliance screening partners.
- Professional advisors, auditors, and regulators where required.
- Service providers who support infrastructure, communications, and customer operations under strict contractual controls.
5. International Transfers
Your data may be processed in countries other than your country of residence. Where required, we implement appropriate safeguards and contractual protections for cross-border data transfers.
6. Data Retention
We keep personal information for as long as needed to provide services, meet legal and regulatory retention requirements, resolve disputes, and enforce our agreements.
7. Your Rights
Subject to applicable law, you may have rights to:
- Access and receive a copy of your personal data.
- Correct inaccurate or incomplete data.
- Request deletion or restriction of certain processing.
- Object to processing based on legitimate interests.
- Withdraw consent where consent is the legal basis.
8. Security
Liqwifi uses administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, and loss.
9. Contact and Complaints
To exercise your privacy rights or ask questions, contact hello@liqwifi.com. You may also have the right to complain to your local data protection authority.
